We offer you a hasslefree ordering process.
1- Browse our site for the latest collections and trendiest items.
2- When you have found your favorites, choose the right size to fit you and click the Add to Basket Button.
3- Once you have added all that you love, click on the Basket Icon in the top right corner.
4- Click on Secure Payment to continue
5- Fill out the details for the shipping address then press continue
6- Pick your preferred payment method and fill out required details
7- Click Complete your order! Great, Your order has been placed!
Guest Checkout shopping is available for customers who do not wish to register an account.
However, registering with us will help you be informed of latest offers & promotions, easy return, tracking and will speed up the ordering process.
You can track your order with the tracking code provided by SMS and/or e-mail.
SHIP & DELIVERY
The delivery time differs based on the products purchased, Country of delivery and the Shipping Company. You can find the Estimated Delivery Time at "Orders" on the website. We deliver all your orders by Express Shipping.
Important! Customs policies, forces of nature, strikes, and so on are excluded from the stated delivery time. Packages delivered internationally may be subject to customs duty. In this case, customs officials will inform you about how to receive your order. Customs duty may vary according to your order and shipping country. It is the responsibility of the customer to pay duty on any order subject to customs clearance.
All orders are dispatched within 24 hours.
If your order includes the supply product(s), the dispatching time varies based on the supplying time.
The shipping fee varies based on the shipping country and the quantity of items ordered. You can check the shipping fee at the check-out page.
However, Stay tuned as we always have promotions that include Free Shipping!
Important! Packages delivered internationally may be subject to customs duty. In this case, customs officials will inform you about how to receive your order. Customs duty may vary according to your order and shipping country. It is the responsibility of the customer to pay duty on any order subject to customs clearance.
We work with the best courier services in the world. This shipping company varies depending on the Shipping Country. Our Main contracted Shipping companies include:
If you were not available at the shipping address upon delivery it will be delivered to the nearest branch, and you will be informed. Kindly contact the shipping company with your tracking code and reschedule your delivery or ask them to pick up at the nearest branch. *
*You should pick up your order from the branch within 3 days (differences based on the cargo company). Otherwise, your order will be returned to us.
RETURN CANCELLATION AND EXCHANGE
If for any reason you are not satisfied with your order, you can return any unused item within 15 days from the delivery date in its original package without removing the price tags.
You need to send your package with a shipping company of your choice to the address below and will need to pay the necessary shipment fee to the shipping company. GETCHO starts the return process immediately after receiving your returned package.
Turkey Return Address: Küçükbakkalköy Mah. Gedik Pasha St. Gedik Business Center. No:10/C Ataşehir Istanbul.
Once we receive your returned item we will notify you and start with the Refund Process immediately. However, it may take up to 14 days for your bank to process the payment and to reflect it into your account.
For Credit Card Customers, refund will be transferred directly back to the bank account that was used for purchasing.
For Paypal Customers, refund will be sent back to your Paypal account that was used for the purchase.
Note: Service fees such as Cash on Delivery Fees and Shipping Fees are not refunded.
Once we receive your returned items, you will be informed by either email or SMS immediately.
Unfortunately, we don't offer exchanges for now. You can return any item(s), in the meantime, you can place a new order with us.
CAMPAIGNS, ITEMS AND COUPONS
You can enter your coupon code in the basket section before proceeding to Secure Payment. The discounted amount will be reflected in the total breakdown.
Coupons can not be combined with another promotion/coupon codes.
One coupon code is valid per order, however the same coupon code can be used for multiple different orders as long as it is not a one time use and is still valid.
We accept the following payment methods:
PayPal, Credit Card, Debit Card.
We do not accept payment via bank transfer.
Unfortunately, we don't process payments by Credit Cards bonus points for now.
We pride ourselves in providing a highly secure and safe shopping for our customers. All your Credit card details are encrypted from your bank and the safe payment gateway, hence no information is shared or saved by us.
Unfortunately, we don't provide Cash on Delivery options at the moment. However, there are different payment safe and convenient methods available.
We offer our customers an easy registration process.
Click Log in/ Create account on Desktop or My Account on Mobile Web.Enter your Email Address or Phone Number and password.Fill out your First and Last Name then click “Sign Up”
We offer your flexibility to update your password at any time.
From your Account Menu under your username in the top right corner, click Change Password Enter your Current Password Enter your New Password Click change my Password Button.
In the login page, click on the I forgot my password and follow the instructions to re-set your password.